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Relationships with good energy

Apr 2017
Relaciones con buena energía

At ISAGEN, we are committed to building ethical and respectful relationships with our stakeholders, based on trust and openness, with the aim of making a contribution towards sustainability. Relationships with good energy, underpinned by human energy.

Accordingly, active listening and robust dialogue are indispensable in order to interact with greater clarity and consistency, thereby enabling feedback on our management efforts.

As a result, in 2016, we assessed our stakeholders' perceptions regarding their relationship with our Company. We asked about aspects of our management efforts such as environmental and social performance, criteria for relations and communication channels.

See how our stakeholders perceived us in 2016:

  • They are willing to maintain long-term relationships with our Company.
  • They feel that the criteria we have established to relate with them are evident in day-to-day actions.
  • They perceive us as a human company that goes beyond the transactional and builds progress for the country.
  • We engender trust, thanks to the transparency with which we act.
  • Despite the uncertainty created by the new shareholding structure, they highlight the availability of our professional team in responding to their concerns.
  • Communication channels are rated highly. Telephone, email and face-to-face dialogue are the preferred and most used channels.

Get in-depth information on stakeholders' perceptions about their relationship with ISAGEN.


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ALSO OF INTEREST

 
Recognition and accreditation

Recognition and accreditation

Third parties evaluate our management efforts under national and international standards, making it possible for us to integrate learning, advance the implementation of best practices, and improve business competitiveness.

 
Management model

Management model

This is the fundamental premise that guides our corporate management. It describes the corporate philosophy, values and aims, as well as the way in which work will be done to improve our productivity and competitiveness.

 
Management reports

Management reports

Every year, we share our management reports which address the most relevant business aspects throughout the year.

 
Mission, higher purpose, strategy and values

Mission, higher purpose, strategy and values

We generate smart energy and prosperity for society.
We generate efficient energy that contributes to the mitigation of climate change and maintains the Company's competitive position in the industry. Our collaborative networks and policies are aligned with sustainable human development, and generate shared value for our stakeholders.